This Privacy Policy explains how Sparkle Cleanse processes personal data when you use the website, request a quote, arrange a cleaning visit, or communicate with us about move-in or move-out cleaning services.
We may collect identification and contact details, property-related information, booking preferences, access instructions, scope details, condition photos if provided, payment and invoicing records, and communications sent through our website or by other booking channels. We may also process technical data such as device, browser, and log information when the website is used.
We receive data from website forms, phone or email communications, appointment arrangements, payment steps, and information shared during the property condition review or completion handover. Some technical data is generated automatically by the website and related systems when pages are visited or messages are submitted.
We may use cookies that are necessary for the website to function, cookies that remember basic preferences, and cookies that help us understand how the website is used. Necessary cookies support security, page navigation, and form submission. Other cookies are used only where permitted and may be limited by your settings.
You may block or delete cookies through your browser settings. If you do so, some parts of the website may not function as intended. Where the website offers cookie preferences, those settings may also be used to limit non-essential cookies.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. Where processing is based on consent, you may withdraw that consent for future processing.
To exercise your rights, send a clear request using the contact details in this policy and describe the data or action you are asking for. We may need information to verify your identity and to locate the relevant records. If a request cannot be fully satisfied, we will explain the reason where required by law.
We retain personal data for as long as needed to manage inquiries, bookings, service delivery, invoicing, dispute handling, and legal obligations. When data is no longer required, it is deleted or anonymized according to our internal retention practices and applicable law.
This policy may be updated to reflect changes in our services, website functions, legal requirements, or data handling practices. The revised version will apply from the date it is made available unless a different effective date is stated.
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, carry out cleaning visits, manage handover coordination, process payments, issue records, maintain service quality, secure the website, and meet legal or accounting obligations.
We may share personal data with trusted service providers that support website hosting, communications, administration, payment processing, record management, or related operational tasks. These recipients are expected to use the data only for the services they provide to us and to protect it appropriately.
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims.
When GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for the requested cleaning service and related administration.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, object, and request portability of your personal data, as well as the right to withdraw consent where processing relies on consent. You may also raise a complaint with the competent data protection authority if you believe your rights have not been respected.
